Request: Anything you ask about general information (tour, visa, hotel, transport, guide…). It is free of charge. Just send us an email to: info@viajesdelbambu.com or fill the request form.

Answer the request: It is committed to answer the request in the quickest time possible or 2 working days after receiving the request. Except the urgent situation, you can text us to hotline: +84913056089

 Booking: For those who want to book our service will have to pay a deposit of 30% (thirty percent) of the total price. This deposit is considered your confirmation of buy our service and the balance will be paid by you 10 days before using the services or on the first day of using our service whichever is more conveniente. This deposit will be returned to you in case you cancel the booking in accordance with the term of cancelation and after deducting the non-refundable services.

Confirmation of services: After receiving the deposit for the services you book with us, within 2-4 days (not including Saturday, Sunday, public holidays) we will send you the confirmation of the services.

 Form of payment: Telegraphic transfer or cash (American Dollar; Euro or Vietnam Dong)

Deposit and the balance: The deposit will be at least 30% of the total quotation of the services by bank transfer to our bank account which will be given once you agree to book with us.

The rest of payment will be paid by bank transfer 10 days before the starting day of using our services or on the first day of using our service, whichever is more conveniente.

Tour Programs:

 Welcome Plan: We offer the pick-up at the airport and hotel booking services for your first arrival days and then you will decide your own travel plan.

On your pace: This program offers you the selection of private excursion or sharing excursion, you could order us and we will design at your request.

Sharing services: This program offers you the service of each excursion in which you will join with other tourists from other countries. This is a budget program and you have a chance to make friends and share culture with other tourists.

Private tour: This program offers you to the private services that appropriates for those who go with family, group of friends, or want to make an adventurous tours.

Customized Tours: This program offers you a form to fill what you wish for your vacation and we will consider and tailor at your taste. 

 Accommodations: Mean the Hotels from 2* to 5* which we offer to you or you request us to book by naming the Hotels. Normal type of room: Single room, Twin room (2 seperate beds), Double room (1 big bed for 2 persons), Triple room (1 single bed and 1 double big bed), connecting room (if any) and family room (if any).

 Meals: Except for the meals which is detailed as included in a specified excursions, the service of meals will be booked on request. It is recommended to discover the food in Vietnam by yourself as there are various dishes which satisfy your taste here.

Transport:

By air: The domestic flights are operated by Vietnam Airlines, Jetstar Pacific, Vietjet Air, Air Mekong. Our service is to book with Vietnam Airlines  as priority to avoid the unexpected delays during the trip. It is advised to leave for airport 2 hours before the departure time for domestic flights and 3 hours before the departure time for International flights.

By train: The soft-berth is offered for the train Hanoi-Lao Cai (Sapa trip) and Hanoi-Hue. It is 4 air-con/fan compartment. It is advised to show up the to train station 20 minutes before the departure time.

By boat: Means motor boats and rowing boats. It is the sharing boats for Halong bay, Perfume pagado, Tamcoc, Mekong Rivers.

By bus: Means tourist air-con bus including soft seat or soft berth for the trip Hanoi-Hue, Hue-Hoian, Hoian-Danang, Danang-Nhatrang, Nha Trang-Ho Chi Minh, Ho Chi Minh –Phnompenh.

Tour guide service: means local tour guides who speak English, French, German, Spanish and other foreign languages

Local guide: means local tour guide for each part of the country

Courier guide: mean tour guide which escort for the whole trip in the country

Including services: means services are indicated in the tour program

Not including services: mean services are not mentioned in the including services.

Modification: Viaje del Bambú reserves the right to change the reservation under unforeseen circumstances or owing to circumstances beyond their control. Booked accommodation can be changed only if a guest is informed on time and it should be only accommodation of the same or better category and for the price of the confirmed reservation. If replacement can not be found, Travel agency reserves the right to cancel reservation giving advance notice before a guest should utilize the service.

 

In an event the client would like to modify the program, the service of modification shall be charge on guest for $30/modification plus the extra costs occur during the process of modification.

Cancellation:

All the cancelation by guest will be charged at $100/pax. The deposit will be returned after deducting the cancelation fee plus the non-refundable services as mentioned underneath. The fine for cancellation is calculated as below:

1.Between 15 days and 30 days before the starting day of the trip, it is fined 10% of the total cost of the trip

2.Between 10 days and 15 days before the starting day of the trip, it is fined 15% of the total cost of the trip

3. Between 3 days and 9 days before the starting day of the trip, it is fined 30% of the total cost of the trip

4. Under 72 hours before the starting day of the trip, it is fined 50% of the total cost of the trip

Non-refundable services: Flights, train tickets, bus tickets, visa approval letter, entry tickets, hotel booking (if any)

Responsibility of Viaje del Bambú:

Viaje del Bambu assumes an obligation to control providers of services and to protect interests and rights of a Client in consistence with good manners in tourism.

Viaje del Bambú is not responsible for destroyed, damaged, lost or stolen stuff in the accommodation unit or in the streets, the personal injuries

Travel Insurance: It is recomended that guest should buy the International travel insurance in his own country for the whole trip.

Remark: Client accepts these Conditions of reservation by paying a deposit.